Frequently Asked Questions
Everything you need to know about buying and selling pre-owned luxury fashion.
How do you guarantee the authenticity of your items?
Every item undergoes a rigorous multi-point inspection by our team of in-house experts. We verify serial numbers, craftsmanship, materials, and hardware to ensure 100% authenticity or your money back.
What condition can I expect the products to be in?
We use a standardized grading system ranging from 'New with Tags' to 'Gently Loved.' Detailed descriptions and high-resolution photographs highlight any specific signs of wear so you can shop with confidence.
What is your return policy for consignment pieces?
To ensure the security of our consignors, we offer a 7-day return window for a full refund in store credit, provided the security tag remains attached and the item is in its original dispatched condition.
How long does shipping take and is it insured?
Orders are processed within 1-2 business days. We ship via premium couriers with full insurance and signature required upon delivery to protect your luxury investment.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international customers are responsible for any customs duties or import taxes imposed by their local government.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For high-value purchases, we also offer flexible financing options through Klarna and Affirm.